Frequently Asked Questions (FAQ)

We offer two types of qRT-PCR (also known as PCR or qPCR) diagnostic testing solutions:
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renegadeXP™ uses samples collected via quick and painless nasal swab, it delivers results within  hours. 

SalivaDirect™ is a new RT-PCR process developed at the Yale School of Public Health. It uses a saliva sample, rather than a nasal or throat swab, to detect the presence of the virus.

As a qRT-PCR test—the most accurate type of test available—our tests meet air travel requirements for almost all locations.

However, we cannot accept insurance payments for travelers or foreign insurance. For travel testing and international visitors, please schedule a travel test, or learn more at renegade.bio.

Important: Be sure to check the website for the state or country of your destination for the latest information about travel requirements. We cannot be responsible for problems caused by not knowing your destination’s travel requirements.

renegadeXP is a qRT-PCR test—the most accurate type of test available. Results show that it is highly sensitive and accurate compared to the CDC test.

The testing location is outdoors, and you can stay in your car. We ask everyone to wear masks and keep social distance.

Go to the Primary site, where you can register, and schedule your test. When you register, we’ll text and/or email you with the time and location of your appointment.

For travel testing and international visitors, please schedule a travel test, or learn more at renegade.bio.

Yes, children and infants may be tested using nasal, oral, or saliva sample collection methods. SalivaDirect has a minimum age of 4 years old.

Check your destination's test requirements to make sure your child's test complies with regulations.

Yes, you can get tested without an appointment. Depending on how busy the testing location is, you might need to wait a few minutes.

Walk-in appointments should use street parking and enter through the pedestrian entrance.

Yes. Our qRT-PCR tests detect all variant strains including the Brazilian, Delta, and UK strains of the COVID-19 virus. Our test measures against non-mutating markers.

There is no cost to you. We bill your insurance directly.

If you're a traveler, we cannot accept insurance for travel testing. To learn more about travel testing, visit renegade.bio.

If you don't have insurance information, you will be asked to verify you do not have coverage by
providing a Driver's License, State ID, or Social Security number.

Passport numbers, US Visa numbers or Canadian/International Driver's Licenses are not accepted for uninsured patients. Those patient's without the required identification for the HRSA uninsured
program will require payment in advance.

You will be asked to enter your insurance company, member identification number, group number, and policyholder name.

You will also be asked to upload a photo of the front and back of your insurance card.

Please bring your card to your appointment to confirm.

Social Security or State IDs are acceptable, but not required. Please do not use the parent or guardian's Driver's License for an uninsured minor. If there is no ID for the minor, the field may be left blank.

No. We will submit a reimbursement claim to your insurance carrier on your behalf, with no copay or cost to you.

The federal government regulates  health insurance companies to provide funding and access to COVID testing and medical care with passage of the Families First Coronavirus Response Act, the Coronavirus Aid Relief and Economic Security (CARES) Act and other ongoing legislative and executive actions.

The test requires a quick and easy nasal swab.

If you prefer a no-contact test using the SalivaDirect™ testing method, you can request one at the testing location. The turnaround time for SalivaDirect tests is 24 hours.

For children and others who have trouble producing a saliva sample, we can perform the renegadeXP™ using a nasal swab.

East Bay
Yes, we offer drive-through testing for scheduled appointments), where the sample is collected through the window of your car. You can also walk-through if you prefer or do not have an appointment.

SF Mission
Our SF Mission location is a walk-through only testing site.

Follow the link in the confirmation email to the confirmation page. Scroll down for buttons to Reschedule Test and Cancel Test.

If you cancel or do not show up for your appointment, we will refund your payment minus a 20% cancellation fee one week after your appointment date. View the full Terms of Service.

The entire collection experience should take less than 15 minutes. You’ll receive results within 24 hours.

You’ll receive results within 24 hours. You’ll receive a text message and/or email with a unique access code that you can use to access your results online.

You can access your results via most internet-connected devices (laptop, desktop computer, tablet, etc.), as long as you have access to the text message or email containing your unique access code. If you don’t have access to the internet, you can call +1.415.338.9306 for help with your results.

If it’s been 24 hours since your test and you haven’t received your results, email support@renegade.bio or call +1.415.338.9306 for help with your results.

A single negative test result does not mean you are free from infection. It simply means that you did not have COVID-19 at the time of testing, or the sample was collected too soon after you were infected.

False negatives are more likely than false positives, especially in the first days after exposure. The test is most accurate three to seven days after exposure. If you suspect your test result is inaccurate, you should get tested again.

If you’ve been exposed—even if you test negative—the safest way to protect those around you is to self-quarantine. Here’s more information from the CDC.

You’ll receive a call from our partnering medical provider, who can help you understand your result and what to do next. You should plan on isolating yourself from everyone (including those you live with) for 10 days to protect those around you. If you have a primary physician, you should let them know you’ve tested positive and discuss whether you need treatment.