Questions about your results?
Call +1.855.480.0771

About The Test

What kind of test is this?

We offer two types of qRT-PCR (also known as PCR or qPCR) diagnostic testing solutions:

uses samples collected via quick and painless nasal swab, it delivers results within  hours. 

SalivaDirect™ is an RT-PCR process developed at the Yale School of Public Health. It uses a saliva sample, rather than a nasal or throat swab, to detect the presence of the virus.

Is this test accepted for air travel?

As a qRT-PCR test—the most accurate type of test available—our tests meet air travel requirements for almost all locations.

However, we cannot accept insurance payments for travelers or foreign insurance. For travel testing and international visitors, please schedule a travel test, or learn more at

Important: Check the website for the state or country of your destination for the latest information about travel requirements. We cannot be responsible for problems caused by not knowing your destination’s travel requirements.

What if I don't have insurance?

For uninsured individuals in need of testing, here are a couple of useful resources:

Alameda Community Testing
SF Community Testing

How accurate is the result?

renegadeXP is a qRT-PCR test—the most accurate type of test available. Results show that it is highly sensitive and accurate compared to the CDC test.

Is it safe to get tested?

The testing location is outdoors, and you can stay in your car. We ask everyone to wear masks and keep social distance.

How do I sign up?

Go to the Primary site, where you can register, and schedule your test. When you register, we’ll text and/or email you with the time and location of your appointment.

For travel testing and international visitors, please schedule a travel test, or learn more at

Can children get tested?

Yes, children and infants may be tested using nasal, oral, or saliva sample collection methods. SalivaDirect has a minimum age of 4 years old.

Please do not use the parent or guardian’s Driver’s License for an uninsured minor.

Can I get tested without an appointment?

Our North Oakland walk-through and drive-through testing location requires an appointment. You must make an appointment prior to arrival.

Parking in the neighborhood or at the site is not allowed.

San Francisco
Our San Francisco walk-thru location does not require an appointment. For faster service, make an appointment prior to arrival.

Our Alameda walk-thru location does not require an appointment. For faster service, make an appointment prior to arrival.

Does the test detect new variants?

Yes. Our qRT-PCR tests detect all variant strains including the Omicron, Delta, and other variants of concern of the COVID-19 virus. Our test measures against non-mutating markers.


What is my out-of-pocket cost for a test?

There is no cost to you. We bill your insurance directly.

If you're a traveler, we cannot accept insurance for travel testing. To learn more about travel testing, visit

What insurance information do I need to provide?

You will be asked to enter your insurance company, member identification number, group number, and policyholder name.

You will also be asked to upload a photo of the front and back of your insurance card.

Please bring your card to your appointment to confirm.

What forms of ID are accepted for minors?

For insured minors, provide the minors insurance number. Please do not use the parent or guardian's Driver's License for an uninsured minor.

Will my insurance carrier charge me for the test?

No. We will submit a reimbursement claim to your insurance carrier on your behalf, with no copay or cost to you.

Who is paying for the test?

We bill insurance providers.

Testing experience

How is the sample collected? Does it hurt?

The test requires a quick and easy nasal swab.

If you prefer a no-contact test using the SalivaDirect™ testing method, you can request one at the testing location. The turnaround time for SalivaDirect tests is 24 hours.

What if I can’t produce a saliva sample?

For children and others who have trouble producing a saliva sample, we can perform the renegadeXP™ using a nasal swab.

Can I stay in my car?

East Bay
Yes, we offer drive-through testing, where the sample is collected through the window of your car. You can also walk-thru, if you prefer. An appointment is required, and no on-site parking is available.

SF Mission
Our SF Mission location is a walk-thru only testing site. No appointment is required.

Our Alameda location is a walk-thru only testing site. No appointment is required.

What if I need to cancel or reschedule my appointment?

Follow the link in the confirmation email to the confirmation page. Scroll down for buttons to Reschedule Test and Cancel Test.

If you cancel or do not show up for your appointment, we will refund your payment minus a 20% cancellation fee one week after your appointment date. View the full Terms of Service.

How long does it take?

The entire collection experience should take less than 15 minutes. You’ll receive results within 24 hours.


How long does it take to get results? How will I receive my result?

You’ll receive results within 24 hours. You’ll receive a text message and/or email with a unique access code that you can use to access your results online.

What if I don’t have a smartphone?

You can access your results via most internet-connected devices (laptop, desktop computer, tablet, etc.), as long as you have access to the text message or email containing your unique access code. If you don’t have access to the internet, you can call +1.855.480.0771 for help with your results.

What if I haven’t received my results?

If it’s been 24 hours since your test and you haven’t received your results, email or call +1.855.480.0771 for help with your results.

What does it mean if I test negative?

A single negative test result does not mean you are free from infection. It simply means that you did not have COVID-19 at the time of testing, or the sample was collected too soon after you were infected.

False negatives are more likely than false positives, especially in the first days after exposure. The test is most accurate three to seven days after exposure. If you suspect your test result is inaccurate, you should get tested again.

If you’ve been exposed—even if you test negative—the safest way to protect those around you is to self-quarantine. Here’s more information from the CDC.

What happens if I test positive?

You should plan on isolating yourself from everyone (including those you live with) for 10 days to protect those around you. If you have a primary physician, you should let them know you’ve tested positive and discuss whether you need treatment.


What information are you collecting, and what are you doing with it?

  • We ask for your name, email, and phone number. We will only use this information for communication regarding this test. We will not sell or share it except as required by law (see below).
  • We are required by law to ask for your age, sex, race, ethnicity, ZIP code, and county of residence. We may publish totals for these categories without revealing individual information as part of our community reporting.
  • Your registration information and test result are shared with Primary in order to deliver test results. The security and privacy of this information is protected by law, just like at your doctor’s office.
  • If you test positive, we are required by law to share your name and contact info with the county where you live for contact tracing. This means that you will likely be contacted by a public health worker to determine who you’ve been in close contact with, so those people can get tested too.


SalivaDirect™ has not been FDA cleared or approved. It has been authorized by FDA under an EUA for use by authorized laboratories. This test has been authorized only for the detection of nucleic acid from SARS-CoV-2, not for any other viruses or pathogens. This test is only authorized for the duration of the declaration that circumstances exist justifying the authorization of emergency use of in vitro diagnostics for detection and/or diagnosis of COVID-19 under Section 564(b)(1) of the Federal Food, Drug and Cosmetic Act, 21 U.S.C. § 360bbb-3(b)(1), unless the authorization is terminated or revoked sooner.

Get your community tested!