Frequently Asked Questions (FAQ)

We offer two types of qRT-PCR (also known as PCR or qPCR) diagnostic testing solutions:
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renegadeXP™ uses samples collected via quick and painless nasal swab, it delivers results within  hours. 

SalivaDirect™ is an RT-PCR process developed at the Yale School of Public Health. It uses a saliva sample, rather than a nasal or throat swab, to detect the presence of the virus.

As a qRT-PCR test—the most accurate type of test available—our tests meet air travel requirements for almost all locations.

However, we cannot accept insurance payments for travelers or foreign insurance. For travel testing and international visitors, please schedule a travel test, or learn more at renegade.bio.

Important: Check the website for the state or country of your destination for the latest information about travel requirements. We cannot be responsible for problems caused by not knowing your destination’s travel requirements.

For uninsured individuals in need of testing, here are a couple of useful resources:

Alameda Community Testing
SF Community Testing

renegadeXP is a qRT-PCR test—the most accurate type of test available. Results show that it is highly sensitive and accurate compared to the CDC test.

The testing location is outdoors, and you can stay in your car. We ask everyone to wear masks and keep social distance.

Go to the Primary site, where you can register, and schedule your test. When you register, we’ll text and/or email you with the time and location of your appointment.

For travel testing and international visitors, please schedule a travel test, or learn more at renegade.bio.

Yes, children and infants may be tested using nasal, oral, or saliva sample collection methods. SalivaDirect has a minimum age of 4 years old.

Please do not use the parent or guardian’s Driver’s License for an uninsured minor.

Oakland
Our North Oakland walk-through and drive-through testing location requires an appointment. You must make an appointment prior to arrival.
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Parking in the neighborhood or at the site is not allowed.
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San Francisco
Our San Francisco walk-thru location does not require an appointment. For faster service, make an appointment prior to arrival.

Alameda
Our Alameda walk-thru location does not require an appointment. For faster service, make an appointment prior to arrival.

Yes. Our qRT-PCR tests detect all variant strains including the Omicron, Delta, and other variants of concern of the COVID-19 virus. Our test measures against non-mutating markers.

There is no cost to you. We bill your insurance directly.

If you're a traveler, we cannot accept insurance for travel testing. To learn more about travel testing, visit renegade.bio.

You will be asked to enter your insurance company, member identification number, group number, and policyholder name.

You will also be asked to upload a photo of the front and back of your insurance card.

Please bring your card to your appointment to confirm.

For insured minors, provide the minors insurance number. Please do not use the parent or guardian's Driver's License for an uninsured minor.

No. We will submit a reimbursement claim to your insurance carrier on your behalf, with no copay or cost to you.

We bill insurance providers.

The test requires a quick and easy nasal swab.

If you prefer a no-contact test using the SalivaDirect™ testing method, you can request one at the testing location. The turnaround time for SalivaDirect tests is 24 hours.

For children and others who have trouble producing a saliva sample, we can perform the renegadeXP™ using a nasal swab.

East Bay
Yes, we offer drive-through testing, where the sample is collected through the window of your car. You can also walk-thru, if you prefer. An appointment is required, and no on-site parking is available.

SF Mission
Our SF Mission location is a walk-thru only testing site. No appointment is required.

Alameda
‍Our Alameda location is a walk-thru only testing site. No appointment is required.

Follow the link in the confirmation email to the confirmation page. Scroll down for buttons to Reschedule Test and Cancel Test.

If you cancel or do not show up for your appointment, we will refund your payment minus a 20% cancellation fee one week after your appointment date. View the full Terms of Service.

The entire collection experience should take less than 15 minutes. You’ll receive results within 24 hours.

You’ll receive results within 24 hours. You’ll receive a text message and/or email with a unique access code that you can use to access your results online.

You can access your results via most internet-connected devices (laptop, desktop computer, tablet, etc.), as long as you have access to the text message or email containing your unique access code. If you don’t have access to the internet, you can call +1.855.480.0771 for help with your results.

If it’s been 24 hours since your test and you haven’t received your results, email support@renegade.bio or call +1.855.480.0771 for help with your results.

A single negative test result does not mean you are free from infection. It simply means that you did not have COVID-19 at the time of testing, or the sample was collected too soon after you were infected.

False negatives are more likely than false positives, especially in the first days after exposure. The test is most accurate three to seven days after exposure. If you suspect your test result is inaccurate, you should get tested again.

If you’ve been exposed—even if you test negative—the safest way to protect those around you is to self-quarantine. Here’s more information from the CDC.

You should plan on isolating yourself from everyone (including those you live with) for 10 days to protect those around you. If you have a primary physician, you should let them know you’ve tested positive and discuss whether you need treatment.